Liberty Mutual Insurance Review

On July 1st, 1912, The Massachusetts Employees’ Insurance Association opened its doors. They offered customers workers’ compensation, expanding to auto insurance in 1914. By 1917, they changed their name to Liberty Mutual Insurance, and the rest is history. Over their 100 years in business, they have grown to be one of the US’ leading insurers. They are a mutual company, which means that every policyholder is a shareholder – so they really do work for you.

There are some great additional benefits you can add to your Liberty Mutual policy. Including their ‘Better Car Replacement’ coverage, which means that if your car is a write-off following an accident, you will get a car a year younger and with 15,000 fewer miles (terms and conditions apply). Good drivers can also choose to add ‘Accident Forgiveness’. If you’re accident and violation free for five years, Liberty Mutual won’t increase your premium after your first car accident (terms and conditions apply).


Is anyone on your policy a teacher? Liberty Mutual offers unique features and discounts for our nations’ educators. Plus, if you get your car fixed at a shop listed on Liberty’s Guaranteed Repair Network, then your repair is guaranteed for as long as you own the car. As an optional extra, you can even get a rental car for as long as your car is in the garage – no more hustling a friend for a ride.


If you ever need to make a claim, Liberty Mutual have a free 24/7 phone line to report your claim. If you’re more tech savvy, you can submit your claim online or through their free app. Once it’s submitted, you can check back on your claims status page in your secure online portal. Then you can track your claim, update your information, see the latest information and even send your appraiser photos and documents relating to your claim. For the ultimate ease, you can opt to receive text alerts about your claim, including changes to your payment status.


Liberty Mutual’s Discounts:

  • Group savings: If you are a member of one of their 14,000 groups or unions you could save
  • Paid in full: Pay your premium in full or with automatic payments and you may get a discount
  • New vehicle: If you’re new to Liberty Mutual, you’ll save on your premium
  • Hybrid Car: Save the environment and save on your insurance at the same time
  • Newly married: Liberty Mutual offer up their congratulations with a celebratory discount
  • Teen Driver: Teens get rewarded for responsible drivers through discounts on your premium


Liberty Mutual Customer Reviews:


“Overall, their rates, benefits and customer service are excellent. In comparison to other companies, I paid a lower rate for better benefits and I was always received with a positive and respectful attitude when I called their phone number.”


“When I have a question I call and a real person answers the phone. This is such a relief because I hate talking to robots.”


“One telephone call took care of everything. Whether I needed to report an accident or needed a jump or tow, they were right there with the solution. My agent has been responsive and dealing with the company has not only been painless, it has been simple, quick, and efficient.”


 Go to Liberty Mutual Insurance website>>